"The avatar will be seen on a device that is a life-sized flat screen in the shape of a woman. She will dispense flight information and tips about services like shuttle bus and taxi pick-ups. It activates when a customer approaches."
"Virtual customer care representatives" are soon to appear at the JFK, LaGuardia and Newark airports in a 6 month pilot program designed to see how airport patrons respond and to evaluate if such avatars could save money on airport personnel costs. Here's a look at what you might encounter at all U.S. airports if the Port Authority of New York & New Jersey are successful: